Just as no one solution suits every organization, no single service plan meets the needs of every customer. Unlike large telecommunications carriers and technology companies, we can tailor services to each customer’s needs from a wide array of flexible options.
In every case, we deliver service with a consultative approach. This ensures your wireless solution is successful, beginning with the essentials: security, reliability and outstanding performance. To find out more about our services, please contact us today.
Technical Support
Real-time technical support is available via telephone, Monday through Friday, from 8:00 a.m. to 8:00 p.m. (EST, U.S.A.). Our fully-trained and experienced RF engineers can help you with installation issues and resolve technical problems related to equipment and applications.
For customer support, please call us at 978.952.6000.
Maintenance Contracts
Direct Network Services provides flexible systems maintenance contracts designed to help you get the most from your wireless solution. Each plan is customized to your unique requirements and may include options such as:
- Diagnostics and performance tuning
- Onsite replacement or repair of defective equipment
- Validation of systems operations
- Regularly scheduled preventive maintenance visits
- On-demand, onsite service within customer-specified response times
All maintenance services are delivered by our RF and network engineering experts.
Onsite Engineering Support (Wireless Design & Deployment)
When you are looking to integrate a wireless solution into your existing infrastructure, our RF engineers can help you with every phase from gathering requirements to installation. With an eye focused keenly on cost, we can assist you with:
- Mapping of requirements to your optimal solution
- Site surveys for Point to Point, Point to Multipoint, Mesh and Wi-Fi WLANs
- Path profiles
- Frequency planning
- FCC license acquisition
- Project management
- Comprehensive system design, including radios, antennae, APs, towers and all other equipment
- Product evaluation and testing
- Installation
- Complete integration into wired infrastructures
- Validation of systems operations
Onsite Technician Support
When your environment evolves, we can arrange for an experienced RF technician to assist you onsite with:
- Equipment moves, additions and changes
- Antennae alignments
- All equipment troubleshooting and problem resolution
Gold Warranty (Mission-Critical Applications)
For customers who require high availability, we offer a warranty program that provides:
- Overnight parts replacement
- Real-time support for end-user customers
Upon receipt of a returned materials authorized (RMA), a "like new" product is via overnight delivery for calls received by 4:00 p.m. (EST, U.S.A.). UPS Next Day (or equivalent) express transportation is included.
Leases & Short Term Rentals
For organizations that need to deploy wireless capabilities rapidly or haven’t allocated capital budget for new equipment, DNS provides short-term rentals and equipment leases at competitive rates. Few wireless technology companies offer this service.
